477 bat's Privacy Policy

This privacy policy applies to all services, websites, and applications of the 477 bat platform. When you visit the 477 bat website, open an account, or use any of its services, you are considered to have accepted the terms of this policy.

All operations at 477 bat are conducted with user trust and privacy as the highest priority. This policy is an integral part of the Terms and Conditions, and reading both documents together gives a complete picture of the full agreement.

This policy applies only to 477 bat's own platform. Third-party websites or services — such as payment gateways or game providers — operate under their own separate privacy policies, for which 477 bat is not responsible.

477 bat collects various types of information to operate its services properly. This information comes in two main ways — directly from you and automatically through your use of the site.

2.1 Information You Provide Directly

• Full name and date of birth (required for verification — to confirm age 21+)
• Mobile number and email address
• Payment account details — bKash, Nagad, or Rocket number (for transactions only)
• Identity verification documents (National ID or passport), when the KYC process applies
• What you share when contacting us through support or complaint channels

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Which pages you visited on the platform and how long you stayed — session data
• Information collected through cookies and similar tracking technologies (details in section 7)
• Gaming activity logs — bets, wins, amounts, and timestamps (for audit and responsible gaming monitoring)

Collected information is used only for specific and lawful purposes. 477 bat never sells your information to third parties.

3.1 Account Management and Service Delivery

Information is used for registration, login verification, processing deposits and withdrawals, and managing VIP programme membership. Relevant details are needed to confirm transactions via bKash, Nagad, or Rocket.

3.2 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised access, account hacking, or financial fraud. This data is also used to monitor multiple accounts or suspicious activity.

3.3 Responsible Gaming Monitoring

Gaming activity data is analysed to identify at-risk behaviour. Protective measures such as setting limits or temporary suspension are taken when needed, as discussed in detail in the Responsible Gaming section.

3.4 Customer Service and Communication

Information is used to communicate with you directly — via live chat, email messages, or to send important updates. Promotional messages are sent only with your consent.

3.5 Platform Improvement

Information is used to produce anonymous statistics and analysis to improve the overall user experience. No specific individual can be identified from this analysis.

477 bat does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances.

4.1 Service Provider Partners

The minimum necessary information is shared with payment processors (bKash, Nagad, Rocket), game software providers, and technology infrastructure providers to carry out operations. These partners operate under strict confidentiality agreements and may not use the information they receive for their own marketing or any other purpose.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or any other legal requirement. Such disclosure occurs only under direct legal instruction.

4.3 Fraud Prevention

Limited data may be shared with industry security networks to detect fraudulent activity across multiple platforms. Directly identifiable personal information is never disclosed in these cases.

5.1 Retention Period

Necessary information is retained for as long as the account is active. Even after an account is closed, selected information may be kept for a defined period for legal obligations, dispute resolution, or financial audits. After the set period, data is securely deleted or anonymised.

5.2 Technical Safeguards

SSL encryption is used in 477 bat's infrastructure, keeping all data in transit encrypted. Stored data is also kept in encrypted form. Server access is strictly controlled — only authorised staff can access specific data for specific tasks.

5.3 Password and Account Security

Your password is stored in hashed form — meaning no one can view it in plain readable text. No 477 bat staff member will ever ask for your password. If you receive a suspicious communication, notify the support team immediately.

5.4 What Happens in the Event of a Security Breach

If a security breach occurs and it affects your information, 477 bat will notify you as soon as possible and take the necessary protective steps.

If you have an account with 477 bat, you have certain rights over your personal information. You can contact the support team at any time to exercise these rights.

6.1 Right to Access

You may request to know what information 477 bat holds about you. Once verification is complete, that information will be provided within a set timeframe.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Some details can be changed directly in account settings; for others, submit a request through the support channel.

6.3 Right to Deletion

After closing your account and once the legal retention period has ended, you may request deletion of your data. However, information retained due to legal obligations may not be possible to delete.

6.4 Right to Opt Out of Marketing Messages

You may request to stop receiving promotional emails or messages at any time. Important account-related messages (transaction confirmations, security alerts) cannot be stopped, as they are an essential part of the service.

Cookies and similar technologies are used on the 477 bat website. These are small data files stored on your device that help remember your preferences on future visits.

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — keeping login sessions active, security verification, and saving language preferences. Disabling them will prevent you from using many features of the site.

7.2 Analytics Cookies

Analytics cookies are used to collect statistics such as which parts of the site are used most and how fast pages load. This information is anonymous and does not identify any individual directly.

7.3 Cookie Controls

Cookies can be blocked or deleted from your browser settings. Please note that disabling essential cookies may cause problems with core services like login or payment.

477 bat strictly enforces a 21+ age policy. No person under the age of 21 may use this platform. Age verification at registration is mandatory.

If it is found that a minor has opened an account, that account will be closed immediately and all associated data will be deleted. 477 bat does not knowingly collect or retain any information from minors.

If you suspect that a minor in your family has an account, notify the support team immediately. We will act promptly.

477 bat reserves the right to update this privacy policy from time to time. When changes are made, a new date will be shown on this page, and users will be notified of significant changes via their registered email or live chat.

Continuing to use the platform after a policy update will be considered acceptance of the new policy. It is therefore recommended that you check this page regularly.

If you have questions about any aspect of this policy, you may find answers in the FAQ section, or contact our support team directly.

If you have any questions, requests, or complaints regarding this privacy policy, please contact the 477 bat support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.

To learn more about 477 bat, visit the About Us page, where the platform's services and values are discussed in detail.